WHMCS is an all-in-one client management, billing, and support platform designed specifically for web hosting providers and other online businesses. It combines powerful features with user-friendly customization options, allowing you to manage your business efficiently and automate many routine tasks such as invoicing, order provisioning, suspensions, and more.
Key Highlights:
-
Automated recurring billing and simple one-time invoicing
-
Flexible product options, custom welcome emails, and configurable fields
-
Automated hosting and domain provisioning & management
-
Payment tracking, accounting features, and detailed statistical reports
-
Easy-to-use client area with integrated support tools
-
Fully customizable client area with a powerful templating system
-
Development kits, action hooks, and an API for integration and extension
Features Overview
WHMCS is a robust, integrated system for managing clients, billing, and support operations. Below are some of its most notable features:
Products and Services
-
Supports any product type, not limited to hosting
-
Free, one-time, and recurring billing cycles
-
Prorated billing for partial periods
-
Configurable product options affecting pricing
-
Custom fields to collect specific customer data
-
Addons for cross-selling additional products and services
-
Support for downloadable products (e.g., software)
-
Custom welcome emails per product
-
Stock management with auto suspension of out-of-stock orders
Billing System
-
Automatic invoice generation and payment reminders
-
One-off invoice creation for services like web design or consulting
-
Automated recurring credit card billing with 3D Secure support
-
PDF invoice generation
-
Auto-credits on overpayments
-
Account prefunding option for clients
-
Client-initiated upgrades and downgrades
-
Promotions with fixed or percentage discounts
-
Free domain offers linked to specific packages
-
Tax support with multiple tax zones and exemptions
Domain Management
-
Integration with over 10 leading domain registrars
-
Automated domain registration and transfer workflows
-
Expiry notifications
-
Client self-renewal and nameserver management
-
WHOIS contact updates and domain locking features
-
Auto-renewal settings per domain
-
EPP code request (supported modules only)
-
ID protection and DNS/email forwarding addons (Enom only)
-
Support for concurrent use of multiple registrars
Support Tools
-
Announcements to keep clients informed
-
Downloadable resources for clients
-
Comprehensive knowledgebase to reduce support tickets
-
Fully featured support ticket system with multiple departments
-
Email piping for ticket creation and replies via email
-
Mass mail functionality for promotions and notices
Server Automation
-
Support for over 14 control panels
-
Automated account creation, suspension, termination, and unsuspension
-
Password changes and package upgrades/downgrades (selected modules)
-
Server rotation based on account numbers
Client Profiles and Frontend
-
Admin client summary with complete account overview
-
Detailed product and domain history with status tracking
-
Invoice and payment records
-
Full email communication history
-
Timestamped admin notes
-
Centralized client portal
-
Multi-language support for UI and emails
-
Domain availability checker with mass lookup
-
Server status dashboard
Reporting
-
Over 10 built-in statistical reports
-
Graphical data visualization
-
Extendable via modular addon reports
Customization and Developer Tools
-
Fully templated client area editable with standard HTML editors
-
Action hooks for custom code on key events
-
Modular architecture for servers, gateways, and registrars
-
Development kits for all module types
-
Remote API for integration with existing apps
Security Features
-
Writable directories can be moved outside the public web root
-
Customizable admin folder renaming
-
Notifications for failed admin login attempts
-
Auto IP banning after multiple failed logins
-
Database password encryption
-
Credit card data encryption using AES protocol
By using WHMCS, Bytesis Ltd clients can streamline their web hosting business operations with a secure, flexible, and highly automated platform.
